Warranty Claim Form

Aussie Baby sells a wide variety of products, many of which come with a warranty against defects provided by the manufacturer of the product. The product purchased by you is warranted against defects under the terms of the manufacturer’s warranty, if any, displayed on or provided with the product. For valid claims, Aussie Baby will replace / repair the product free of charge. The warranty excludes defects from after sale damage, neglect, abuse or incorrect installation. You bear the transportation costs to the Aussie Baby store location.

The benefits of this warranty are in addition to any other rights and remedies available at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. A refund will only be considered where Aussie Baby cannot supply a replacement unit.

Use the warranty form below to submit your warranty claims and we will get in touch with you within 24 to 48 hours.

Please provide our team with a description of the fault. To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.